Complaint Management Boot Camp

solutions complaintsThis complaint handling training course will engage participants in a variety of features available in the SmartSolve® Complaint Management application. The immersion-style boot camp covers a general product overview and discussions of how to configure and maintain the application as an administrator.

Learning Objectives

  • Comprehend overall Complaint Management functionality as an end-user.
  • Apply, configure, and execute real life cases and processes within the application.
  • Create complaints from cases based on specific needs and submit to regulatory agencies as required.
  • Configure and maintain Complaint Management as a System Administrator.

Course Length

2 days, 9:00 AM to 5:00 PM

Target Audience

  • IT Project Members
  • Complaint Project Team Members
  • System Administrators




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