The Pilgrim Cloud
No other Enterprise Quality Management Software (EQMS) vendor has the breadth and depth of cloud experience of Pilgrim Quality Solutions. Since 2007, we have been providing quality and compliance management software for Life Science customers in our private, enterprise-class cloud.
Secure, Enterprise-Class Infrastructure
Pilgrim Cloud Solutions are delivered across the globe using enterprise-class infrastructure and services. Our customers receive the best of both worlds – a robust EQMS powered by Pilgrim, plus secure cloud hosting monitored by Pilgrim and Concerto Cloud Services in best-in-class Equinix data centers. The integrity of your quality system data is always ensured within our continuously monitored, security-first environment. What’s more, our cloud services scale easily. When your business grows, changes, or extends beyond your four walls, our cloud-based quality management system and solutions are ready to scale with you.
Pilgrim’s private cloud protects and isolates your sensitive data from public cloud attacks. Your application and data stand alone to avoid any "noisy neighbor" impact and ensure data privacy and regulatory compliance.
Network, server, storage, encryption, and application level security protect your confidential quality system data.
Our high-performance infrastructure is immediately available and ready to support your growing business or members of the demand chain who needs to interact with your quality system.
The Pilgrim Cloud is designed for high-performance, global deployments. Our cloud infrastructure provides 24 x 7 x 365 availability and a 99.99% uptime guarantee.
Your system is managed by Pilgrim’s HIPAA HITECH-certified staff. Plus, the Pilgrim Cloud is independently audited to the latest standards — certified as SSAE16, SOC 2 Type II, and EU-U.S. and Swiss-U.S. Privacy Shield compliant
As a cloud solution, Installation Qualification (IQ) and Operational Qualification (OQ) validation protocols are conducted by Pilgrim. Plus, the Pilgrim Cloud is submission-ready for electronic Medical Device Reporting (eMDR).
Advanced End-to-End Security
The Pilgrim Cloud is protected by advanced security features at the network, server, and application layers to ensure your data is protected. In-application communications leverage Secure Socket Layer (SSL) and SAN-level encryption-at-rest protocols to safeguard Pilgrim customers with ongoing monitoring of user access, intrusion detection, and firewall integrity.
Continuous Performance Monitoring
Pilgrim’s HIPAA HITECH-certified staff monitor SmartSolve application performance 24x7x365. Plus, Pilgrim and our partners at Equinix and Concerto Cloud Services use the latest monitoring technologies to stay abreast of data center and application performance and keep your applications running smoothly.
Global, High Availability Deployment Model
Network and server redundancies, stand-by backup power, and back-up data centers around the globe are poised to provide uninterrupted access in the unlikely event of an unplanned incident.
Pilgrim’s Disaster Recovery policies and procedures, and site-to-site replication, ensure protection of your quality and compliance data at our disaster recovery site.
Pilgrim is committed to our clients’ data privacy. We adhere to the principles of the latest EU-U.S. and Swiss-U.S. Privacy Shield frameworks. These policies apply to all personal information received from Pilgrim clients in the European Union and Switzerland.