Supplier Quality Management

SmartSolve® - Solutions for Managing the Suppliers and Materials that Matter Most

Supplier Quality Management Software System

Do you know which of your suppliers are helping you meet your quality and compliance goals and which are not? Do you have the tools you need to give suppliers timely feedback on critical supplier quality performance metrics?

Let SmartSolve® QMS capabilities take the guesswork out of your supplier quality management decisions. Our integrated supplier quality management software solution helps you:

  • Evaluate, Select, and Manage Suppliers.
    Enhance supplier quality. Lower costs. Reduce risk. Improve compliance. SmartSolve Supplier Management provides the tools to perform supplier evaluation and selection, and subsequent maintenance of suppliers, supplier sites, and the products approved for purchase from the supplier. Together, these activities significantly reduce supplier defects and support supply chain traceability, and at the same time, improve compliance with key regulatory requirements.
  • Perform Incoming Inspection.
    Less risk. Improved quality. Lower costs. SmartSolve Inspection Management can make it happen. Our automated sampling and inspection plans minimize the time and labor spent on incoming inspections while enhancing high product quality. The result? You’ll spend less time inspecting materials from high-quality suppliers and better understand which suppliers and materials need your attention.
  • Correct and Prevent Supplier Defects.
    Our nonconformance software and CAPA management software give you instant visibility into each material’s risk level. You can use our personalized email notifications to collaborate with suppliers on open defects, CAPA requests, and responses. Plus, our streamlined resolution workflows help you quickly resolve supplier-related issues and prevent them from recurring.
  • Manage Supplier Quality Audits.
    Stay on top of ongoing supplier quality performance. Our Audit Management Software helps you efficiently schedule supplier audits, manage audit criteria, document results, and perform follow-up activities. Supplier audit findings and follow-up are integrated with our built-in CAPA workflow so that all supplier defects and non-compliances are managed using a single, harmonized process.
  • Prepare and Share Supplier Scorecards.
    Sometimes the toughest supplier quality management challenge is understanding the full picture so you know how each supplier measures up. That’s why our Supplier Quality Management System continuously monitors delivery performance, incoming inspection results, deviations, CAPAs, and audit findings for each supplier. Our supplier quality software solution automatically rates suppliers globally, by site, or by material, and shares scorecards and results with both your suppliers and your internal team.
  • Tailor, extend, and integrate your quality processes.
    The Supplier Quality Management System is developed on SmartSolve's Platform for Compliance. SmartSolve's Configuration Tools, Platform Services, and Enterprise Integration capabilities make it easy to tailor, extend, and integrate processes as the demands on your quality management system grow. Plus, Pilgrim's secure, cloud-based deployment options and automated validation tools help your team get up and running on new processes quickly.


Supplier quality management is an integrated part of our SmartSolve quality management software.


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