Privacy Policy

To read Pilgrim Quality Solutions' General Data Protection Regulation (GDPR) Statement, click here.


Pilgrim Quality Solutions, an IQVIA Inc. company (“Pilgrim”) is a provider of Enterprise Quality Management Software (“EQMS”) solutions for highly regulated industries. Pilgrim has developed integrated software solutions for the Life Sciences, including Pharmaceutical, Medical Device, and BioTech manufacturers, as well as General Manufacturing, Consumer Goods, and other regulated industries. Pilgrim has attracted a broad portfolio of global customers. Over a million end-users employ Pilgrim products every day to meet the diverse quality and compliance challenges of companies of all sizes. Pilgrim’s integrated solutions help businesses centrally manage domestic and international operations to ensure product quality and compliance, reduce manufacturing costs, and improve customer satisfaction. With in-the-box best practices and more than two decades of domain expertise, Pilgrim offers complete and process-oriented quality and compliance management solutions. Pilgrim’s SmartSolve® suite is scalable to meet expanding enterprise quality needs, and is configurable to meet specific and ever-changing business requirements. Pilgrim’s EQMS solutions are web-based, and are deployed and may be licensed in a cloud-SaaS, cloud-hosted, or on-site perpetual basis. Each solution is designed to easily integrate with cornerstone applications. Pilgrim’s SmartSolve suite provides an enterprise-wide solution for managing corrective and preventive actions, nonconformances and deviations, out of specification incidents, complaint handling, change control procedures, internal and external assessments, document control, SOP enforcement, employee certification and training, equipment/calibration, and supplier quality management. This solution enables companies to manage compliance and quality across their entire business, helping them meet regulatory requirements, increase efficiency, and reduce costs.

Online Privacy Policy

This document sets forth the Pilgrim Online Privacy Policy (the “Privacy Policy”) for this website (the “Site”). If you have objections to the Privacy Policy, you should not access or use this Site.

We respect the privacy of your information. We provide this explanation about our online information practices as a show of our commitment to protect your privacy.

We do not sell or rent or share or in any other way use personally-identifying information collected during your use of our website without your permission.

Pilgrim Quality Solution’s commits to compliance with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks set forth by the Privacy Shield Framework and the U.S.-Swiss Privacy Shield Framework as mandated by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union to the United States. Pilgrim’s Privacy Policy with respect to customer use of our online services can be found at and our EU-U.S. and Swiss-U.S. Privacy Shield Frameworks information can be viewed To learn more about the Privacy Shield program, and to view our certification, please visit

Personal Data We Collect

We collect personal data to ensure we provide great services to all our customers and additional goods and services in which you might be interested. At the time you register on our site, we collect and store your name, address, and other personally-identifying information. We use this information to provide you the best experience when using our website and products.

We may ask you for personally-identifying information at other times, such as if you enter into a promotion, register for a free webinar, register for a user group, communicate online with us, or complete a survey. If you opt-in to receive information regarding a promotion, you give us your permission to share your name and email address with the third party offering the promotion.

In addition, we automatically gather general statistical information about our website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, or goods and services purchased. We use this data to determine how much our customers use parts of our site so we can improve our site. We may provide this statistical information to third parties, but when we do so, we do not provide personally-identifying information without your permission.

Use of Cookies

As part of our service, we may use cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Generally, we use cookies to remind us who you are and enable us to access your account information so you do not have to re-enter it; to gather statistical information about usage by registered or unregistered users; to research visiting patterns; to help target advertisements based on user interests; and to track progress and participation in promotions. Preference and options configured in your browser determine if and how a cookie will be accepted. You can change those configurations on your computer if you desire. By changing your preferences, you can accept all cookies, you can be notified when a cookie is set, or you can reject all cookies. If you do so and cookies are disabled, you may be required to re-enter your information more often, and certain features of our site may be unavailable.

Entities Collecting Personal Information

Personal information on this Site is collected by Pilgrim Quality Solutions, an IQVIA Inc. company. Pilgrim’s address is 3450 Buschwood Park Dr. Ste 345, Tampa, Florida 33618, and its telephone number is (813) 915-1663.

The Site contains links to other sites at which personal information is collected. In such instances, unless expressly provided to the contrary, the collection and use of your personal information will be governed by the privacy policy applicable to that site. That privacy policy should identify the entity that is collecting your personal information.

How We Use Personal Data

We use your personally-identifying information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings, and to customize our site’s content, layout, and services.

We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new services, and promotions. We may ask you to voluntarily provide us additional information regarding your requests, personal or business interests, or experiences which we may use to customize our service or website for you.

We may use your email address, your mailing address, and phone number to contact you regarding administrative notices, new product offerings, and communications relevant to your interest in our solutions and use of the site.

If you place a request for products or services, we use information to ship your order. If you establish a credit account with us or our providers, we collect additional information, including billing information, credit card number and expiration date, and tracking information from checks or money orders.

We may also use information to resolve disputes, investigate problems, or enforce our User Agreement. At times, we may review status or activity of multiple users to do so. We may disclose or access information whenever we believe in good faith that the law so requires, or if we otherwise consider it necessary to do so to maintain service and improve our products and services.

We use your IP address to help diagnose problems with our server, to manage our website, and to enhance our site based on the usage pattern data we receive.

We employ reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and ensure correct use of information.

Your account information and profile are password-protected. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email. Remember to sign out of your account and close your browser window when you have finished your session. This is to help ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place where others may have access to it.

Whenever you voluntarily disclose personal information online — for example on message boards, through email, or in chat areas — that information can be collected and used by others.

No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.

We do not process or own any data submitted by our customers via our quality management software solutions suite (SmartSolve®), and the security and processing of this data is the responsibility of the customers who are the data owners.

You can access the information that we collect online and maintain through normal updating methods. To update, correct or delete this information, you can contact a Pilgrim representative at 813-915-1663. Your account can be deleted or deactivated, but doing so will result in your not being able to access member services.

Third Party Practices

The Privacy Policy of an advertiser or promotional service appearing at our site may differ from ours. We encourage you to read that policy before responding to the offer.

Complaints and Resources

Pilgrim Quality Solutions is committed to resolving complaints about your privacy and our collection or use of your personal information. We have selected the American Arbitration Association as our independent recourse mechanism to investigate and resolve any unresolved complaints, if we fail to resolve your complaint under the Privacy Shield Principles. For additional information or to file a complaint, please visit American Arbitration Association‘s website at

Your Consent

By using our website, you consent to the collection and use of this information in the manner we describe.

Contact Us

To contact Pilgrim Quality Solutions with questions or complaints about our participation in the Privacy Shield Framework, any personal data Pilgrim Quality Solutions has personally collected, or this privacy policy, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call Lesa-Marie Mullen Hanson, Pilgrim Senior Legal Counsel at +1.813.915.1663 extension 2264.

Changes to the Privacy Policy

We review this privacy policy on an annual basis for compliance with internal procedures and industry standards. If a change is made to this privacy policy, we will post the changes on the Privacy Policy link on our website located, and we encourage you to check our website frequently for updates.



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