Customer Testimonials

To find out how Pilgrim is helping companies like yours run better, listen to the comments showcased here. You’ll discover how other customers are generating more value with Pilgrim products and services.

Physio-Control, Inc.

Kathryn Janecke, Director of Quality Systems

Industry: Medical Device
Physio-Control is the world leader of the development, manufacture, sale and service of external defibrillator/monitors and emergency medical response products and services. SmartSolve Complaint Management streamlines Physio-Control’s eMDR and Complaint Management processes.

Fady Garcia, Post-Market Surveillance Manager

Pharmaceutical Associates

Mark Wita, Vice President of RA & QA

Industry: Pharmaceuticals
Founded by several pharmaceutical executives in 1968, Pharmaceutical Associates, Inc., has earned a solid reputation as a time-proven Manufacturer of Liquid Pharmaceuticals. SmartSolve helps Pharmaceutical Associates unify their quality processes for improved compliance.

InterMune, Inc.

Charles Li, Director of IT Solutions, QA

Industry: Biotech
InterMune is a biotechnology company focused on the research, development and commercialization of innovative therapies in pulmonology and orphan fibrotic diseases. InterMune continues to expand its use of SmartSolve, Pilgrim’s Quality Management Software (QMS).

Owens & Minor, Inc.

Dwayne Calek, Director of Regulatory Compliance & Quality

Industry: Medical Device
Owens & Minor, Inc. is a full-service third-party logistics and business process outsourcing provider for the medical device and life sciences markets. Our SmartSolve Quality Management Software (QMS) helps Owens & Minor achieve a mature quality process and zero-finding ISO audits.

Cardinal Health

Michele Donatich, Director, Quality Systems

Industry: Medical Device
Cardinal Health is a leading manufacturer of medical and surgical products, including gloves, surgical apparel and fluid management products. SmartSolve, Pilgrim's Quality Management software supports Cardinal's global quality system.

Florida Blood Services

Don Doddridge, President

Industry: Blood Services
FBS provides whole blood, blood products and services to 38 hospitals and 80 ambulatory care centers in the Tampa Bay area.

Olympus Biotech Corp.

Cynthia Pleach, Business Analyst

Industry: Biotech
Olympus Biotech aims to develop a portfolio of biological technologies that hold the promise of regeneration and healing for patients. Pilgrim’s Quality Management Software (QMS) helps Olympus Biotech meet this goal.

Alliant Techsystems, Inc. - Launch Systems

Jeremy Woolley, Quality Systems Analyst

Industry: Aerospace & Defense
ATK is an aerospace, defense, and commercial products company with operations in 22 states, Puerto Rico, and internationally. SmartSolve Quality Management Software (QMS) brings all of ATK’s quality system data together.