Compliance Posts

Transform Your Approach to Compliance From Concept to Market

Transform Your Approach to Compliance From Concept to Market

Bill Buzzeo, General Manager, U.S. Center of Compliance Excellence, IQVIA

Today’s drug and medical device manufacturers have several common challenges. First, nearly all are being impacted by the shifting global regulatory compliance environment as they simultaneously strive to stay ahead of the competition while safely and effectively meeting the needs of patients. Additionally, compliance has typically been seen as a department, not a shared responsibility, and collectively perceived as a cost center, not a value center. (more…)

Climbing the Quality Maturity Ladder

Climbing the Quality Maturity Ladder

Roxane Napoli, Associate Director – Product Marketing, IQVIA Quality Compliance

Life Sciences industry regulations are evolving rapidly, and many business leaders see these regulatory changes as a threat to growth. The pressure weighs most heavily on organizational quality compliance. But it is possible to lessen the load and address growth challenges by ascending the Quality Maturity ladder.

At any given time, a company’s maturity level falls within a range that scales from development (low quality maturity) to leadership (high maturity). The higher the stage of maturity, the quicker the realization of benefits: higher product quality, improved compliance and reduction in overall cost of quality. (more…)

Achieving Customer Success with World-Class Customer Service

Achieving Customer Success with World-Class Customer Service

Charles Murphy, Cloud and Customer Success Leader, IQVIA Quality Compliance Solutions

With the advent and continuing adoption of new technologies such as cloud computing, big data, and artificial intelligence, deeper and lasting relationships at both the consumer and enterprise levels have become necessary to achieve successful business outcomes. Customer Success is the term used to describe this paradigm shift in the business world, reminiscent of the transformation last seen when IT became a value driver, in addition to a core function, within organizations.

Customer Success focuses on helping customers achieve their business objectives by optimizing the customer experience and customer satisfaction through innovative products, excellent service delivery, outstanding support, and reliable operations service levels. (more…)

The Compliance Roadmap

The Compliance Roadmap

Mark Scallon, Senior Principal, Commercial Compliance, IQVIA

As regulatory changes continue in the EU and the U.S., life sciences companies will need to focus more on rigor and reproducibility with respect to non-clinical, pre-clinical, clinical data, and post-market data, in addition to the subsequent documentation and audit challenges. (more…)

19 Quality Compliance Resolutions for 2019

19 Quality Compliance Resolutions for 2019

Be the change you want to see in 2019. We asked members of the Pilgrim blogging community to tap into their subject matter expertise to compile a list of some behaviors or routines that have been proven to fuel success. Consider these 19 suggested resolutions for Quality and Compliance practices, and think about how you can turn them into daily habits to drive your organization’s continuous improvement this year and beyond. (more…)

MedTech Company of the Year 2018 Finalists

MedTech Company of the Year 2018 Finalists

MDDI Staff, MD+DI Magazine

Medical Device and Diagnostics Industry (MD+DI) Magazine announced it’s 2018 list of finalists for MedTech Company of the Year. The industry publication named Boston Scientific among the list of 10 companies that have “risen above the rest in 2018.” For over a decade, both IQVIA and Pilgrim Quality Solutions, an IQVIA company, have enjoyed a long-standing relationship with industry leading Boston Scientific. MD+DI cited Boston Scientific’s aggressive Mergers & Acquisition strategy. In July, the company’s CEO Mike Mahoney “reassured investors that the firm’s M&A appetite was part of a very well laid out plan.” (more…)

Simplifying Today’s Regulatory and Compliance Complexities

Simplifying Today’s Regulatory and Compliance Complexities

Bill Buzzeo, General Manager, U.S. Center of Compliance Excellence, IQVIA

The quality, regulatory, safety, and commercial compliance management areas are quite often looked at as organizational necessities rather than value-added functions. They also are areas that sometimes lack innovation and transformation.

In a recent global survey of pharmaceutical CEOs, regulatory concerns continue to be viewed as a threat to growth. In fact, since 2013, these concerns, collectively, are among the top three threats as reported by pharma executives (PWC’s 20th Annual Global Pharma CEO Survey). (more…)

Be Aware! Security Training and Employee Engagement

Be Aware! Security Training and Employee Engagement

Tom Colgan, Director of Cyber Security, Pilgrim Quality Solutions, an IQVIA company

As agents of quality and compliance within the Life Sciences industry, we are all well aware of the importance of employee security awareness training in order to be compliant with various frameworks, laws, and regulations, including HIPAA. But in practice, does your organization’s awareness program simply “check the box,” or do you believe your efforts are having an impact?
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The Path to ISO 13485:2016 Compliance – What’s Your Next Step?

The Path to ISO 13485:2016 Compliance – What’s Your Next Step?

Justin L. Smith, Manager of Product Management, Pilgrim Quality Solutions, an IQVIA company

This industry continues to buzz about ISO 13485:2016. The February 28, 2019 deadline is now less than one year away, and many organizations need to take advantage of every minute between now and then to be compliance-ready. Plus, busy registrar schedules, combined with your company’s certificate expiration, mean that you may have less time to prepare than you think.

Pilgrim is here to help you along the path to compliance. Are you ready to move forward?
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Pilgrim Quality Solutions: 25 Years of Quality, Compliance, and Success

Pilgrim Quality Solutions: 25 Years of Quality, Compliance, and Success

Pilgrim Quality Solutions, an IQVIA company

This week, Pilgrim Quality Solutions proudly celebrates 25 years of commitment to helping hundreds of organizations around the globe manage product quality with confidence, enhance patient safety, and be more prepared for audits than ever before. Pilgrim has pioneered quality management software solutions since 1993, bringing industry best practices to the Life Sciences sector, and partnering with the world’s leading companies to enhance their quality processes, positively impact their financial performance, and achieve regulatory success.

In honor of this accomplishment, we look back over the last 25 years of events that have defined Pilgrim as the leading provider of enterprise quality and compliance management software and services for the Life Sciences and other highly regulated industries.
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