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Meet Our Leadership Team in Quality Management Solutions

Charles Murphy

Charles Murphy

As Senior Director of Cloud and Customer Success, Charles Murphy guides the development and execution of Pilgrim Quality Solutions’ customer satisfaction strategies, leads its global customer support operations, and is responsible for Pilgrim’s Cloud operations. In this role, he is continuously engaged in deepening customer relationships to ensure Pilgrim’s clients receive maximum value from their investment in its products and services.

Professional Experience

  • Senior Vice President of Professional Services – North American & Cloud Operations, Pilgrim Quality Solutions
  • Vice President of Cloud Operations at Pilgrim Software, Inc.
  • Director of Client Support Services at Pilgrim Software, Inc.
  • Vice President, Client Support Services at Nielsen Media Research, a global leader in media measurement and consumer information
  • Program Director at Nextel Corporation, a provider of telecommunications services and technologies
  • Directorate Manager at Centers for Disease Control and Prevention in Atlanta
  • Naval Submariner with the Navy Submarine Fleet, United States Navy


  • Bachelor of Science in Information Systems from American Intercontinental University


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