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Professional Services: Your Partner for Quality Management Success

You know your business. We know SmartSolve®. Working together, we develop a plan and deliver the quality management solutions you need. With more than 20 years of experience implementing quality management software, Pilgrim Professional Services is your Life Sciences partner. Our rapid, efficient deployment approach and in-depth knowledge of SmartSolve allow us to quickly and effectively align the solution with your organization’s unique quality system requirements.

Using our proprietary solution implementation methodology, SIMPil™, we keep your project on schedule, on budget, and within scope. Our aim is to understand your requirements, then accurately configure SmartSolve to your operation — getting your processes up-and-running quickly.

Strategic Discovery:

Pilgrim experts visit your site to understand your current processes and create a business process blueprint that will harmonize and standardize your automated processes across your organization.

Solution Configuration:

We understand that each organization is unique. Pilgrim experts will help modify SmartSolve forms, workflows, entities, and reports to your specific needs. We leverage our standard setup models and proprietary best practices templates to ease you into a successful production environment.

Technical Consulting:

We will work with your team to recommend the best infrastructure to support your quality management solution. We can install SmartSolve into your environment and assist with software installation qualification (IQ). And, our consultants advise you on IT deployment planning, capacity and performance planning, and disaster recovery planning.

Integration & Data Migration:

Our team can work with you and your IT professionals to integrate your Pilgrim solution with other enterprise systems currently in your environment. Additionally, our Professional Services experts can help migrate legacy data from prior quality systems into your Pilgrim quality system — ensuring you retain access to your critical and historical quality information.

Go Live Support:

Our experts work with you to assess the readiness of your system and to transfer the final configuration of your validated system into production. But our involvement does not end once your system is live. We remain available to assist as your operations and users begin using the new application. Once “go live” is complete, your system support will transition to our technical support team for ongoing assistance. Learn how Pilgrim Technical Support helps keep your quality operations running smoothly.

Application Support:

If you do not have the internal resources to support your solution, we can serve as your application administrator. We will help you determine the level of support you need and can provide a knowledgeable and dedicated administrator for remote support. They will be dedicated to your solution for the designated hours you decide. Their services may include master setup updates, form configuration changes, and report creation and modification. They can also provide functional training and consulting for both new and existing users and can assist with overall user management. Learn how Pilgrim Application Support can help your organization.

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